in999's Privacy Policy
Learn how your personal information is collected, stored, and kept secure. in999 always treats your privacy as the highest priority.
This privacy policy is issued on behalf of the in999 platform ("we", "us"). It describes what kinds of personal information we collect when you use in999's website and services, how we use that information, and in what circumstances we may share it with third parties.
By using in999's services, you are considered to have agreed to the terms of this policy. Please read the full policy carefully. If you do not agree with any part of it, we ask that you refrain from using our services.
1 Types and Methods of Data Collection
1.1 Information You Provide
When you register on in999, access your account, or contact our support team, we collect certain information directly from you. This information may include:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- Limited payment method details (such as bKash, Nagad, or Rocket number)
- Documents provided for identity verification (where applicable)
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier
- Browser and operating system type
- Browsing session and page visit history
- Login time, location, and session duration
- Data obtained from cookies and similar tracking technologies
1.3 Transaction-Related Information
To process financial transactions and prevent fraudulent activity, we record information relating to deposit and withdrawal amounts, payment methods, and transaction timestamps.
2 Purposes for Using Your Information
in999 uses your information only for the following legitimate purposes:
- Creating and managing your account and ensuring delivery of our services.
- Processing financial transactions and verifying security.
- Preventing fraud, money laundering, and other illegal activities.
- Providing customer support and resolving your complaints or questions.
- Improving platform performance, security, and user experience.
- Complying with applicable laws, guidelines, and regulatory obligations.
- Implementing responsible gaming policies and ensuring player safety.
- Sending relevant promotional information and offers, subject to your consent.
3 Cookie Policy
in999 uses cookies and similar tracking technologies that help us improve our service quality and personalize your browsing experience.
3.1 Types of Cookies
Essential Cookies: These cookies are necessary for the basic functioning of the platform — such as maintaining login sessions, security verification, and displaying balances. Disabling them will prevent the service from working properly.
Functionality Cookies: Used to remember your preferences, such as language selection and interface settings.
Analytics Cookies: Used to understand patterns in platform usage, which helps us improve our services. Data collected from these cookies is aggregated and anonymous.
Marketing Cookies: Used to display relevant advertisements, subject to your consent. You can disable this type of cookie at any time from your browser settings.
4 Information Sharing and Disclosure
in999 does not sell or rent your personal information to third parties. However, information may be disclosed in the following limited circumstances:
- Service Provider Partners: Only necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket), technology infrastructure, and cybersecurity services. These partners are obligated to comply with our privacy standards.
- Legal Obligations: We may be required to disclose information in response to legal orders or valid requests from courts, regulatory bodies, or law enforcement authorities.
- Fraud Prevention: Information may be provided to relevant authorities when required to investigate financial crime or misuse of the platform.
- Business Transfers: In the event of a merger, acquisition, or asset transfer, information may be transferred to the relevant parties. You will be given advance notice in such cases.
5 Data Protection and Security Measures
in999 adopts industry-standard technical and organizational measures to ensure the security of your information. The key components of our security framework are:
- SSL Encryption: All data transmission on the platform is protected by 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain text — it is kept only as a cryptographic hash.
- Access Controls: Through strict role-based access controls, only authorized personnel have access to the information they need.
- Regular Security Reviews: Regular security testing and vulnerability assessments are conducted on our systems.
- Data Backups: Important data is regularly saved in secure backups.
- Incident Response Plan: We have a defined plan in place to respond quickly in the event of a potential data breach.
Even so, no method of data transmission over the internet is 100% secure. We make every effort to protect your information, but we are unable to guarantee complete security. Keeping your password confidential and logging in from a secure network is your responsibility.
6 Data Retention Period
in999 retains your personal information only for as long as necessary. In determining the retention period, we consider the following:
- All information is retained while your account remains active.
- Even after an account is closed or deleted, certain information may be kept for a defined period due to legal and regulatory obligations.
- Financial transaction records are retained for the legally mandated period.
- Security logs and audit trails are maintained for a defined period.
Once the period expires, your information is securely deleted or anonymized.
7 Your Rights
As a user of in999, you have the following rights regarding your personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You have the right to request correction of any inaccuracies in your information.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not apply where legal obligations exist.
- Right to Restrict Processing: In certain circumstances you may request that processing of your information be limited.
- Right to Withdraw Consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time.
- Right to Opt Out of Marketing: You may request at any time to stop receiving promotional messages.
To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.
8 Children's Privacy
in999's services are intended only for individuals aged 21 or older. We do not knowingly collect any information from minors. If it comes to our attention that information from a minor has been collected inadvertently, we will delete it immediately and close the associated account.
If you believe a minor is using our platform, please contact us.
9 Third-Party Services and Links
The in999 platform may incorporate certain third-party services and technologies — such as payment gateways (bKash, Nagad, Rocket), game software providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.), and technology infrastructure services. These third parties have their own privacy policies, over which in999 has no control. We recommend reading their respective privacy policies before using these services.
10 Policy Changes and Updates
in999 may update this privacy policy as needs arise or due to legal changes. When changes occur:
- The new version will be published on this page and the "Last Updated" date at the top will be changed.
- For significant changes, you will be notified via email or through the platform.
- Continued use of the platform after an update will be considered as acceptance of the new policy.
We therefore encourage you to visit this page regularly to stay informed about updates.
11 Contact and Complaints
If you have any questions, requests, or complaints regarding this privacy policy, please contact our support team. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.
Support and Contact
Protecting your privacy is our responsibility. Let us know about any concerns or questions you have — we are committed to resolving them as quickly as possible.